Frequently Asked Questions
Explore our FAQ to learn more about choosing the perfect watch, maintenance advice, shipping details, and return policies
Collapsible content
Are your watches authentic?
Yes, all our watches are 100% authentic and sourced directly from trusted manufacturers or authorized distributors. We guarantee genuine quality with every purchase.
How do I choose the right watch size?
To find the perfect fit, check our sizing guide available on each product page. Measure your wrist circumference and compare it with the watch’s case diameter and strap length.
What warranty do you offer?
Our watches come with a standard manufacturer warranty covering defects in materials and workmanship, typically lasting 1-2 years. Please refer to the warranty card included with your watch for details.
How should I care for my watch?
To keep your watch in top condition, avoid exposing it to extreme temperatures, moisture, and magnetic fields. Clean it regularly with a soft cloth and follow any specific care instructions provided.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.
Can I return or exchange my watch?
Absolutely! We offer a 14-day return or exchange policy from the date of delivery. The watch must be in its original condition and packaging. Please see our Returns & Exchanges page for full details
How long does delivery take?
Standard shipping usually takes 3-7 business days within the UK and 7-14 business days internationally. Expedited shipping options are available at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options listed at checkout.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to monitor the delivery status.
Do you provide watch servicing or repairs?
We recommend servicing your watch every 3-5 years. While we don’t offer onsite repairs, we can recommend trusted service centres or guide you through manufacturer repair options.



